Company Policies
The BlindBuddy.com staff want your experience to be a pleasant one, so please take the time to read through our terms and conditions. This information is provided to prevent any complications regarding your order, now or in the future. Although every effort has been made to clarify the information we require from you the customer, and the service you should expect from us, there is always room for improvement. Suggestions to better your BlindBuddy.com shopping experience will always, and gladly, be accepted.
The Importance of Proper Window Measurements:
Accurate measurements are crucial. The vast majority of the products we offer are Custom Made and Cannot be returned due to incorrect measurements. Should an error on your part occur, we will be here to assist you with having the error corrected, or if necessary, the product remade. Please follow our "How to Measure Instructions" very carefully. And, when you are certain your measurements are correct, measure again! Should you have any questions, please feel free to call us for assistance.
INSIDE MOUNT WINDOW TREATMENTS "Inside Mount" window treatments fit inside the window frame or opening. Deductions, allowing for the precise fit, and function are automatically taken by the factory. These deductions may vary by type of treatment selected and/or factory of manufacture. So please, DO NOT take any deductions of your own. Please give us the actual, exact measurements of your opening down to the 1/8 of an inch.
OUTSIDE MOUNT WINDOW TREATMENTS "Outside Mount" means the treatment extends beyond the sides, above the top , and sometimes below the actual opening. The factory does not change the measurements for outside mounted items. Therefore, you will need to determine the finished size you need (excluding roller shades). Submit the size of the blind, NOT the size of the window. Please consider the following:
Standard sliding glass doors, and windows being covered with floor length treatments require additions be made to the actual size so they extend beyond the sides and above the top of the opening, only.
Openings in french doors, or windows that are not being covered with a floor length treatment, require that width and length be added to the actual opening sizes. This to allow the completed treatment to extend above, below and beyond each side of the opening.
An outside mount for a window with a sill extending more than 3/4 of an inch into the room, from the wall, may require measurements be taken from the sill up. Therefore additions to the actual measurements, would be made only to extend the treatment beyond the sides, and above the top of the opening.
Personal Information
SECURITY
All information submitted is processed through our secure server utilizing Secure Socket Layer (SSL) technology encrypting all your personal information for travel across the Internet. If you would feel more comfortable placing your with a Customer Service Representative, please call the number listed at the top of the homepage.
CONFIDENTIALITY
All personal information we receive remains confidential and will be never shared with others not directly involved with the completion of your order.
Accuracy of Sample Images:
COLOR ACCURACY Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. If exact color matches are required, please request a swatch or choose either the in home consultation option or visit a participating location and a BlindBuddy.com representative will coordinate with you to show the actual samples of the product to you.
PLEASE NOTE: Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. BlindBuddy.com cannot be responsible for dye lot variances.
BACK LIGHTING OF FABRICS "Back lighting" is the effect seen when light filters through translucent type fabrics from behind, such as outside daylight. Our catalogue images cannot display the effect of back lighting, which may soften colors and highlight fabric textures. BlindBuddy.com cannot be responsible for color variances due to back lighting.
PLEASE NOTE: Most items are manufactured with color coordinated components. Color coordinated products use components that are similar in color or deemed to be within a color range but, not always exact in color. In addition, neutral colored head and/or bottom rails may be used in conjunction with color coordinated strip inserts. Exact color matches between tassels, strings and other blind and shade parts are rarely possible due to the extensive amount of colors offered for the primary components (slats, fabrics, louvers, etc.). Designer selected complementary, coordinated color matches assure you that whatever product you select has a finished look. Should you have specific concerns, please call or email our Customer Service department using the contact information listed at the top of website.
Disclaimer for Bamboo Shades:
Genuine Bamboo Shades may vary dramatically in color and pattern due to conditions such as soil make-up, the time of year harvesting takes place, and/or drying conditions. Colors can range from a somewhat vivid greenish tint, through yellowish shades, then on to more muted brown tones. Samples are to primarily provide customers an idea of the products overall appearance. Therefore a guarantee of color cannot be made and BlindBuddy.com cannot be responsible for these variances.
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Order Changes or Cancellations Cancellation/Return Policy: Applicable Law Price Guarantee BlindBuddy.com gaurantees the lowest price on the same products with the same options from the same manufacturer. Prices must be verifiable by BlindBuddy.com and be available to BlindBuddy.com. This price gaurantee excludes promotional items and pricing structures that may not be made available to BlindBuddy.com. BlindBuddy.com reserves the right not to sell what they deem to be inferior products or products from inferior suppliers. Of course, BlindBuddy.com reserves the right to not sell below our total costs. Satisfaction Guarantee BlindBuddy.com wants you to be happy with your purchase of window coverings. If within 30 days of purchase, you are not satisfied with your purchase from BlindBuddy.com we offer a satisfaction guarantee. This guarantee is offered to any retail customer who purchases a product at regular retail pricing and is not satisfied with that purchase. We will do anything reasonable to solve the challenges you face. You must have followed measuring instructions, and installed the product properly. You must have ordered product swatches or color chips of the product you ordered prior to placing your order to qualify for our satisfaction guarantee. You must also have read and understood our instructions and frequently asked questions. If we cannot make you happy with the product you ordered we will offer a store credit for the cost of the product purchased to be used for a product that better suits your needs. That store credit may have a time limit for usage. Product Warranty Each product distributed by BlindBuddy.com and Selections Shutters, Blinds & Custom Drapery is covered by a manufacturer's warranty. We work with the leading manufacturers in our industry, and most products receive a limited lifetime warranty. Motorized products usually receive warranties no longer than five years. Usually, the warranties are to the original purchaser in the original installation, and must be installed properly. BlindBuddy.com will help you receive service from the manufacturers, but please be aware that the warranties are from the maufacturers and the specifics of their warranties may vary. Written warranties are available on request or can often be found when ordering your window coverings. Child Safety - Pet Safety ***Order the cordless option on many popular products to eliminate dangling cords.*** ***Order motorized blinds and shades.***
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. If you order on-line, please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.
Since ALL products purchased through BindBuddy.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned. We will be sure what you receive is what you ordered, and if there is any issue please contact customer service immediately.
Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Arizona) and shipping & handling charges, once the order has been placed.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products, options and colors prior to production.
Discontinued or Out of Stock Items
BlindBuddy.com makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, BlindBuddy.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control. At times the manufacturer will ask if you would like to re-select or wait for inventory to arrive. BlindBuddy.com relays the information given by the manufacurer on to you. We do our very best to make sure that information is accurate. The decision to re-select or to wait for your choice is entirely up to you, and BlindBuddy.com cannot be held responsible for extended delays or discontinued items.
Sales Tax
BlindBuddy.com is part of an Arizona based Corporation and is therefore required to collect 8.3% sales tax on all orders shipped within Arizona. Non-taxable wholesale acccounts will be required to file a resale certificate and provide the proper transaction licenses.
Payment Options
Due to the custom nature of our products we require full payment at the time of order placement. We accept Visa, MasterCard, Discover, American Express through our website and over the phone.
Cashier's Check, Personal Checks and Money Orders must be received by our office before your order can be processed.
Dispute Resolution
If we cannot resolve a dispute regarding the application of BlindBuddy.com's Ordering, Shipping and/or Measuring Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in Phoenix, Arizona and the hearing relating to said arbitration shall be held at a mutually agreeable location within Maricopa, Arizona. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys fees. We reserve the right to refuse service for any reason.
This site was created and is controlled by BlindBuddy.com which is the wholesale portal for Selections Shutters, Blinds & Custom Drapery Inc. in the State of Arizona, United States of America. Therefore, the laws of the State of Arizona will govern these terms, conditions and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website, and our terms, conditions and disclaimers. We reserve the right to make changes without notice.
To avoid possible injury or stragulation from the cords on certain blinds and shades, please keep the all cords out of the reach of children and pets.
Safety Options:
Tie the cord to itself;
Small clamp or clothes pin to keep the cords up and out of reach;
Cord Cleat - Available upon request for most product;
Tie Down Devices - These come standard with some products such as verticals, sun shades, window shading. etc.
